This position typically provides the first and last in-person impressions with our patients.  This position works with the staff and doctors to keep the office running smoothly and efficiently.  This includes handling calls, scheduling exams, checking patients in and out verifying insurance, updating contact information at each visit, and assisting with referrals.  

Duties and Responsibilities: Essential Functions

• Handle calls to the practice, including patient calls.
• Greet patients on a regular basis and provide excellent patient care; check patients in and out. 
• Greet business associates and others who visit the office.
• Schedule patients' appointments; actively work to reschedule as openings are established. 
• Contact patients to confirm appointments.
• Assist with referrals.
• Acquire medical history and chief complaint of patient. 
• Prepare patient chart and ensure confidentiality of all records.
• Update contact information at each visit. 
• Track and report daily scheduling metrics.
• Maintain patient records in billing/scheduling systems.
• Perform simple bookkeeping such as collecting all patient balances and co-pays and post accurately.
• Verify insurance information.
• Assure reception and office area is clean, neat, and organized.
• Administrative duties for this position include faxing, copying, making phone calls, preparing patients' medical records, scanning, entering extensive data in the office's computer system. 

Performance Requirements: Knowledge, Skills, and Ability

• Skill to problem solve and provide patient satisfaction while maintaining composure and offering appropriate assistance.
• Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served.
• Extremely efficient, organized and resourceful.
• Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities.
• Strong decision-making skills
• Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
• Ability to pay attention to detail.

You will need to:

• Provide exceptional patient care.
• Create a patient service experience that is phenomenal for each and every patient.
• Perform a variety of office administrative duties.
• Be available to work our office hours.

Our ideal candidate will have:

• Strong computer skills
• Strong customer service experience.
• A caring and warm personality and be a team player.
• Attention to detail.
• The ability to multi-task as your work will be interrupted frequently.
• Experience answering phones and routing calls (optometry or healthcare experience preferred, but not required).

Required education:

• High school or equivalent

Benefits:

• Starting pay $16-18.
• Health insurance provided after 90 days.
• Vision benefits provided after 90 days.
• Dental insurance provided after 90 days.
• Short-term disability, long-term disability, and term-life insurance provided after 90 days.
• Retirement plans available after 90 days.

Interested candidates should only apply by sending BOTH your resume and a cover letter explaining in your own words why you would make an ideal candidate to info@springhilleyecare.com.