Basic Function:

This position assists and educates patients with their selection of eyeglass frames, lenses, and lens enhancements. They are responsible for duties in the optical area, including placing orders, dispensing, repairs and adjustments for eyeglasses. This position also provides office support and assisting patients with appointments.

Duties and Responsibilities: Essential Functions

• Provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient.
• Assist and educate patients with the selection of frames, lenses, and lens enhancements based on the patient's prescription and specific needs as prescribed by the doctor.
• Process eyeglasses, which includes pricing to patients, measuring, collecting money, coding and documenting patient charts.
• Repairs and adjusts glasses while ensuring patient satisfaction.
• Maintains clean, organized and stocked eyeglass displays.
• Helps assist patients with purchase of contact lenses and other products.
• Dispensing of eyewear to patients.
• Create patient orders and fee slips.

Performance Requirements: Knowledge, Skills, and Ability

• Ability to sell and service eyeglasses and products with a commitment to provide excellent customer service.
• Skill to problem solve and provide patient satisfaction while maintaining composure and offering appropriate assistance.
• Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served.
• Extremely efficient, organized and resourceful.
• Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities.
• Strong decision making skills
• Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
• Ability to pay attention to detail.

Basic Function:

This position typically provides the first and last in-person impressions with our patients.  This position works with the staff and doctors to keep the office running smoothly and efficiently.  This includes handling calls, scheduling exams, checking patients in and out verifying insurance, updating contact information at each visit, and assisting with referrals.  

Duties and Responsibilities: Essential Functions

• Handle calls to the practice, including patient calls.
• Greet patients on a regular basis and provide excellent patient care; check patients in and out. 
• Greet business associates and others who visit the office.
• Schedule patients' appointments; actively work to reschedule as openings are established. 
• Contact patients to confirm appointments.
• Assist with referrals.
• Acquire medical history and chief complaint of patient. 
• Prepare patient chart and ensure confidentiality of all records.
• Update contact information at each visit. 
• Track and report daily scheduling metrics.
• Maintain patient records in billing/scheduling systems.
• Perform simple bookkeeping such as collecting all patient balances and co-pays and post accurately.
• Verify insurance information.
• Assure reception and office area is clean, neat, and organized.
• Administrative duties for this position include faxing, copying, making phone calls, preparing patients' medical records, scanning, entering extensive data in the office's computer system. 

Performance Requirements: Knowledge, Skills, and Ability

• Skill to problem solve and provide patient satisfaction while maintaining composure and offering appropriate assistance.
• Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served.
• Extremely efficient, organized and resourceful.
• Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities.
• Strong decision-making skills
• Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
• Ability to pay attention to detail.